Quality. Environment. Responsibility.

The requirements and expectations of our customers are a key benchmark for our work. We aim to fulfil agreed technical, quality and delivery requirements reliably, repeatably and transparently and to adapt our performance to new or changing customer requirements where appropriate.

For us, quality does not begin with final inspection. It starts with the clear definition of requirements and continues through development, procurement, manufacturing, testing, documentation and delivery. Our aim is to establish controlled processes, prevent errors and deliver reliable results over the long term.

We continually and systematically review and optimise our processes with regard to quality, environmental protection, flexibility and efficiency. Improvements should not remain isolated actions but be embedded sustainably in processes, responsibilities and standards.

Where errors or deviations occur, we analyse root causes, eliminate them as quickly as possible and implement appropriate measures to prevent recurrence. Findings from indicators, audits, complaints, reviews and daily operations are systematically incorporated into continual improvement.

Quality and environmental protection begin with each individual and within each area of work. Every employee is responsible for complying with quality requirements, safety rules and defined processes and for maintaining order, cleanliness and responsible use of resources.

Within our processes, every employee is both an internal customer and supplier and therefore contributes to the quality of upstream and downstream work steps. Ongoing evaluation of these relationships provides important information for continual improvement and supports a common understanding of quality, reliability and responsibility throughout our processes.

We promote this awareness through information, motivation, open communication, role-specific instruction and training. We provide appropriate working time and resources and encourage employees to contribute actively to improvements.

We are committed to complying with all legal, regulatory and other binding obligations applicable to our activities as well as the requirements we set for ourselves. Integrity, responsible conduct and compliance are part of our corporate governance.

Our own requirements arise in particular from our Corporate Policy, our integrated NORWE System and the commitments we consciously undertake. Where reasonable and possible, we aim to go beyond minimum requirements without creating uncontrolled risks.

Within our integrated quality and environmental management, management considers risks and opportunities affecting our business, evaluates their significance and takes appropriate action where necessary.

Unnecessary risks in quality, occupational safety and environmental protection should be avoided in daily operations. At the same time, we use opportunities to improve processes, products, resource efficiency, collaboration and performance.

Reliable quality also depends on resilient supply. We therefore critically assess relevant purchased items and supply chains and, where necessary and appropriate, include qualified alternative suppliers in our risk-prevention approach.

Where regulatory, normative or customer-specific requirements demand traceability, we ensure it through controlled processes and documented evidence.

Under UL 746D requirements, we ensure the required traceability of the plastic materials used. This provides a reliable basis for corresponding downstream UL requirements and listings of our customers' products.

Through our environmental management, we commit to protecting the environment, preventing or reducing adverse environmental impacts and continually improving our environmental performance.

Environmental awareness and environmentally responsible behaviour depend on every individual employee. Compliance with safety rules and defined processes as well as order and cleanliness at the workplace are fundamental prerequisites. Through information and motivation, we continually promote and improve this awareness.

We identify and evaluate relevant environmental aspects of our activities and the products we manufacture. Our aim is to avoid or reduce environmental impacts wherever possible and to use natural resources consciously and efficiently.

• Emissions to air, water and soil
• Consumption of raw materials, energy and natural resources
• Generation of waste and by-products and opportunities for prevention, reuse or recovery

In dialogue with relevant interested parties, we communicate our environmental commitments and measures in an appropriate manner. Where joint solutions are required or beneficial, we seek open and factual coordination.

Transparent communication should help us understand environmental impacts, identify requirements at an early stage and develop sustainable solutions together to prevent or reduce environmental burdens.

We derive specific quality and environmental objectives from our Corporate Policy and monitor their implementation. In addition to general improvement objectives, NORWE defines its own relevant targets that fit our business activities, significant environmental aspects and quality ambitions.

Initiatives may arise from strategic corporate objectives, the integrated management system, audits, reviews or employee suggestions. We assess progress and use the results to further develop our management system and performance.

We stand for respectful and fair interaction and take a clear position against discrimination, violence, injustice and exploitation. Responsible collaboration, safe working conditions, open communication and mutual respect are part of our identity.

For us, responsibility does not end at the company boundary. Where meaningful and possible, we also engage with our wider environment and support exchange with educational institutions and the region.

A high level of up-to-date knowledge and skill is essential for quality, innovation and long-term capability. We therefore invest in the qualification and development of our team.

• Vocational training positions and internships as an investment in the future
• Role-specific instruction and training
• Further professional development within the company
• Cooperation with regional schools and other educational institutions
• Support for degree programmes as well as bachelor, master and project work where appropriate